Frequently Asked Questions
Answers to common questions about appointments, insurance, treatments, and what to expect at Synergy Rheumatology.
Your First Visit
Do I need a referral to see a rheumatologist?
It depends on your insurance. PPO plans and Medicare Part B do not require a referral — you can schedule directly. HMO plans (Greater Tri-Cities IPA, Sharp Community Medical Group, UCSD PHSO) require a referral from your primary care physician before your visit. If you're unsure, call us and we'll verify.
How do I schedule an appointment?
You can book online through our patient portal, call us at (760) 891-4687, or text the same number. Our office line is text-enabled.
Can I do a phone consultation before scheduling a full visit?
Yes. We offer introductory phone consultations for patients who want to discuss their situation and determine whether Synergy Rheumatology is the right fit before committing to an in-person visit.
What should I bring to my first appointment?
Bring your insurance card, a photo ID, a list of current medications (including doses), and any relevant lab results, imaging reports, or records from referring physicians. If you've been referred, make sure the referral has been sent to our office before your visit.
How long is the first appointment?
New patient consultations are approximately 75 minutes. This allows time for a thorough medical history, physical examination, and discussion of your diagnosis and treatment options.
What happens during my first visit?
Dr. Fellows will review your medical history, perform a physical examination, and may order or review lab work and imaging. If indicated, diagnostic ultrasound can be performed the same day. You'll leave with a clear assessment and a treatment plan — not just a referral to come back later.
Do you accept walk-in patients?
No. We see patients by appointment only. This ensures every patient receives adequate time and attention.
Rheumatology
What is rheumatology?
Rheumatology is a medical specialty focused on the diagnosis and treatment of autoimmune, inflammatory, and mechanical diseases affecting joints, bones, muscles, and connective tissues.
When should I see a rheumatologist?
If you're experiencing unexplained joint pain or swelling, chronic fatigue, unexplained rashes, frequent mouth ulcers, hair loss, or signs of systemic inflammation in lab testing, you should see a rheumatologist.
How are rheumatic diseases diagnosed?
Diagnosis involves a combination of medical history, physical examination, laboratory tests, and imaging studies like X-ray and ultrasound. Rheumatologists may also extract fluid from joints (arthrocentesis) to clarify a diagnosis.
Can rheumatic diseases be cured?
While some conditions can go into remission with treatment, most rheumatic diseases are chronic and require ongoing care. Cure isn't always possible, but quality of life can often be significantly improved with modern treatment approaches.
Can diet and lifestyle affect rheumatic diseases?
Yes. Maintaining a healthy weight, regular exercise, and following an anti-inflammatory diet can play a meaningful role in managing symptoms alongside medical treatment.
Can rheumatologists help with long COVID symptoms?
Yes. Rheumatologists can help manage symptoms associated with long COVID, including chronic fatigue, brain fog, and muscle pain.
Fibromyalgia
What is fibromyalgia?
Fibromyalgia is a chronic pain disorder characterized by widespread musculoskeletal pain, fatigue, sleep disturbances, and tenderness — often without a clear structural explanation. It frequently co-occurs with migraines, cognitive difficulties ("brain fog"), tingling or numbness, gastrointestinal changes, and mood disorders.
What causes fibromyalgia?
The exact cause isn't fully understood, but it likely arises from a combination of genetic, environmental, and psychological factors. Physical or psychological trauma, poor sleep, chronic illness, and genetic predisposition may all contribute.
How is fibromyalgia diagnosed?
There are no reliable lab tests or imaging studies for fibromyalgia. Diagnosis is based on a thorough medical history, physical exam, occasionally testing to rule out related conditions, and the presence of widespread pain lasting at least three months.
Is fibromyalgia a real medical condition?
Absolutely. The pain of fibromyalgia is invisible — nothing shows externally — which makes it difficult for others to understand how debilitating the symptoms can be. Modern research confirms observable molecular-level changes through specialized imaging. It is a real neurological condition involving abnormal pain processing in the central nervous system.
What are the treatment options for fibromyalgia?
Treatment typically involves a multidisciplinary approach: medications (pain relievers, neurologic medications), addressing contributing factors like insomnia, plus lifestyle changes, exercise, physical therapy, and stress management.
Biologics
How do biologics work?
Biologics target specific molecules in the immune system — such as cytokines or immune cells — to reduce inflammation and modify the underlying disease process. They aim to restore immune balance in conditions like rheumatoid arthritis, psoriatic arthritis, and ankylosing spondylitis.
How are biologics administered?
Biologics are given either as subcutaneous injections (self-administered at home) or intravenous infusions (administered in our on-site infusion center by an RN). The method depends on the specific medication and your condition.
Are biologics safe?
When used appropriately, yes. Because biologics target a single molecule rather than broadly affecting the body, side effects tend to be less frequent than with traditional immunosuppressants. Common side effects include mild injection site reactions and slightly increased infection risk. Serious side effects are uncommon.
How long before biologics start working?
It varies. Some patients notice improvement within weeks; for others, it may take several months. Your rheumatologist will monitor your response and adjust treatment as needed.
Can biologics be used during pregnancy?
Safety varies by medication. Some biologics are considered fully pregnancy-compatible. Discuss your specific situation with your rheumatologist — planning ahead is important.
Can I stop biologics if I feel better?
Decisions about stopping or tapering biologics should always be made with your rheumatologist. Some patients achieve remission and can discontinue treatment; others need ongoing therapy to maintain disease control.
Infusions
What is infusion therapy?
Infusion therapy delivers medication directly into your bloodstream through an IV line. In rheumatology, this includes biologics like infliximab (Remicade), Actemra, Orencia, and others that are most effective when given intravenously.
How long does an infusion take?
Sessions typically range from 45 minutes to several hours depending on the medication. Your first infusion of a new medication usually takes longer due to monitoring protocols.
What's it like getting an infusion at Synergy?
You'll sit in a comfortable recliner in our on-site infusion center. A registered nurse administers and monitors your infusion throughout. You can eat, drink, read, work on a laptop, or relax. Dr. Fellows is on-site if any questions arise during your treatment.
Can I eat or drink during an infusion?
Yes, in most cases. We encourage you to bring snacks, water, and anything that makes you comfortable. Your nurse will let you know if your specific medication has any restrictions.
Can I drive myself home after an infusion?
Most patients drive themselves without issue. If it's your first infusion of a new medication, you may want to arrange a ride as a precaution until you know how you respond.
Does insurance cover infusions?
Most insurance plans cover infusions when prescribed for approved indications. Medicare Part B covers 80% of infusion costs, and Medigap plans often cover the remaining 20% — meaning many Medicare patients have little to no out-of-pocket cost for infusions.
Insurance & Medication Coverage
How are standard rheumatology medications (like methotrexate) covered by insurance?
Older, established medications like methotrexate, sulfasalazine, and azathioprine are generally covered well by commercial insurers at lower copay tiers. If your pharmacy is charging more than expected, ask your physician — there may be better options.
Are there options for patients without insurance or facing high copays?
Yes. Many medications can be obtained at significantly lower cost by paying cash and bypassing insurance entirely. Mail-order pharmacies like Cost Plus Drugs sell medications at wholesale cost with transparent markup, often for far less than insurance copays for the same drug.
How are biologic medications covered by commercial insurance?
Commercial insurers often cover biologics but at unrealistic copay levels ($600–$2,000/month). Nearly all biologic manufacturers offer free copay assistance programs that reduce out-of-pocket costs dramatically — usually to $5–$10 per month. We strongly recommend enrolling in these programs at the time of prescription.
How are biologics and infusions covered by Medicare Part B?
Infusion therapies are covered well under Medicare Part B — 80% of the cost is covered without question for approved indications. Medigap (supplement) plans often cover the remaining 20%, leaving patients with little to no out-of-pocket cost after their Part B deductible. For this reason, infusion therapies are often the preferred option for Medicare patients.
How are biologics covered by Medicare Part D?
At-home injectable biologics under Part D vary by plan. Copay assistance programs from manufacturers are not available for Medicare patients, so copays can be high. Check with your specific plan for details.
How are biologics covered by Medicare Advantage (Part C) plans?
Coverage under Advantage plans is often poor. While plans may technically "cover" a biologic, they frequently impose monthly copays of $600–$1,000 or more. For this and other reasons, many physicians generally do not recommend Advantage plans for patients who require specialty medications.
What is a pharmacy benefit manager (PBM)?
PBMs manage an insurer's list of covered medications by negotiating prices with manufacturers. Today, most PBMs are owned by the same parent companies as the insurers themselves — for example, United Healthcare owns OptumRx, CVS owns Caremark, and Cigna owns Express Scripts. This consolidation allows insurers to steer patients toward their own pharmacies.
What is a copay accumulator program?
A copay accumulator is a rule within some insurance plans that prevents manufacturer copay assistance from counting toward your annual deductible. The result: the insurer exhausts your copay assistance early in the year, then you're suddenly responsible for large monthly copays — often exceeding $1,000 — until your deductible is met. These programs are anti-consumer and have been banned in many states, but remain legal in California. If your copay assistance is suddenly exhausted, call our office — there are usually solutions.
Ready to schedule?
Book online or call for an introductory phone consultation to see if Synergy Rheumatology is the right fit.